Refund Policy for MotiSig AI

Effective Date: Apr 24, 2026
Company: VF Creative Inc.
Website: motisig.ai

VF Creative Inc. ("VF Creative," "we," "us," or "our") operates MotiSig AI.

Payments for MotiSig AI are processed by Paddle, which acts as the merchant of record or authorized reseller for transactions completed through Paddle. Refunds, cancellations, and withdrawal rights for purchases made through Paddle are handled in accordance with Paddle’s refund policy and applicable consumer protection laws.

1. General Refund Policy

Unless required by applicable law or approved by Paddle under its refund policy, transactions are non-refundable and non-exchangeable.

Paddle may, at its discretion, consider refund requests submitted within 14 days of the transaction date. Submission of a refund request within this 14-day period does not guarantee that a refund will be approved.

Nothing in this Refund Policy limits any mandatory consumer rights you may have under applicable law.

2. Statutory Refund and Withdrawal Rights

Depending on your country or region, you may have statutory cancellation, withdrawal, or refund rights.

Where applicable, Paddle’s refund policy provides for statutory refund windows, including:

• 14 days for certain consumer transactions in the European Union, EEA, Switzerland, United Kingdom, Turkey, and Israel;
• 7 days for certain consumer transactions in South Korea, Brazil, China, and Canada; and
• 5 days for certain consumer transactions in Singapore.

These rights apply only where required by applicable law and may be subject to the conditions set out in Paddle’s refund policy.

3. Subscriptions

You may cancel a subscription at any time to prevent future billing. Cancellation will take effect at the end of the current billing period unless otherwise stated during the cancellation process.

Canceling a subscription does not automatically entitle you to a refund for amounts already paid. Refund eligibility is determined under Paddle’s refund policy and applicable law.

4. Technical or Product Issues

If you experience persistent technical issues or a material product defect that prevents you from accessing the features or benefits of MotiSig AI as described, please contact us first so we can attempt to resolve the issue.

If the issue cannot be resolved, you may contact Paddle support and provide details of the issue and any response received from us. Where there is evidence of a material technical or product defect, Paddle may issue a refund in accordance with its refund policy and applicable consumer protection laws.

5. Add-Ons and One-Time Purchases

Refund eligibility for add-ons, one-time purchases, usage-based fees, messaging features, credits, or other paid features follows the same refund criteria as the main transaction, unless local law provides otherwise.

Items that are delivered and fully accessible immediately may be non-refundable once delivered, except where required by law.

6. How to Request a Refund

To request a refund for a transaction processed by Paddle, use one of the following methods:

• use the “View receipt” or “Manage subscription” link in your Paddle transaction confirmation email;
• submit a request through the support link provided in your receipt or account billing page; or
• visit Paddle’s buyer support site and select the refund request option.

If eligible, refunds are generally processed by Paddle to the original payment method where possible.

7. Chargebacks and Payment Disputes

If you believe a transaction was made in error, please contact Paddle or contact us before initiating a chargeback or payment dispute so the issue can be reviewed.

If a chargeback or payment reversal is initiated, access to the relevant product or paid features may be suspended while the matter is reviewed. This does not affect any lawful rights you may have under card-scheme rules or consumer protection laws.

8. Third-Party Platform Purchases

If you purchased MotiSig AI through a third-party platform that is not Paddle, such as the Apple App Store or Google Play, refunds and cancellations may be governed by that platform’s policies and procedures.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time. If we make changes, we will post the updated version and revise the Effective Date above.

10. Contact Us

If you have questions about this Refund Policy or need help with a billing issue, contact us at:

VF Creative Inc.
601 NW 51st
New York, NY 10019
Website: motisig.ai
Email: support@motisig.ai